Using the Web Store
What is a web store?
This web store is a hosted online payment center. The school may place payment items in this web store to provide a convenient way for people to make online payments.
Do I need an account to use the web store?
You do NOT need an account prior to using the web store. Type your email address when prompted and select New Customer. You will create a password after entering your billing information. For future web store payments, enter your email address and password when prompted and select Returning Customer. Your address information will be remembered from your first purchase. If you forget your password, click Password Reminder on the left side of the screen.
Can I use the same account (email address) I used on the Carmel High School Web Store?
Certainly! However you will need to make your first purchase on our web store as a new customer to establish that email address as your account on our web store also. Each web store maintains its own list of accounts (email addresses) and passwords. You will be a new customer on each web store until you have completed a purchase on that web store.
How do I pay for multiple items or multiple students?
- How do I make a payment or purchase an item?
- Select the item you wish to purchase.
- Enter requested information.
- Select Buy Now.
- Select Go to Checkout or Continue Shopping.
- At checkout:
- If this is your first purchase in the web store, enter the email address where you want your receipt sent and click Sign in.
- If you are a Returning Customer, enter the email address and password you established on your first visit and click Sign in.
- Complete billing information.
- Verify information and click Complete Order.
- View & Print Receipt (if desired).
To make payments for multiple items or students in the same shopping cart, select Continue Shopping on the shopping cart page and select additional items.
I have changed my email address. How do I change it on the web store?
Select My Account from the menu at left. Login with the "old" email address and password. From the next screen you may edit your email address and/or password.
Is the web store secure?
The web store is hosted by RevTrak, Inc., a leader in the credit card payment processing industry for K-12 School Districts and City Governments. RevTrak employs the most current security techniques to keep your payment information secure according to PCI Data Security Standards.
What if I need a copy of a receipt from a previous payment?
Choose My Account under Services on the left of your browser. Enter your email address and password when prompted. Choose View Past Orders, select the correct order, and print your receipt.
How will I know the payment was accepted?
The final step of your checkout process produces a printable receipt. A confirmation email/receipt is also sent immediately to the e-mail address you provided during the payment process. You may review past orders/receipts on the My Account page under the Services menu on the left navigation bar. Approved payments appear instantaneously in the listing.
Credit Card Information
Why do I have to enter my credit card information each time?
For security reasons, the web store does not retain your credit card type, number, or expiration date. You must enter this information each time you make a payment. This feature also gives you the opportunity to use a different card under the same login.
My credit card was not accepted.
We accept Discover, Visa or MasterCard (debit, credit or check card). If your payment is not accepted, you will receive an error message from the card processing service. Review the information you entered for the card number, type and expiration date. If entering your information correctly did not resolve the error, and you do not understand the error message, call the number on the back of your card. Your card company should be able to view the error message and explain why it was not accepted.
Special note to Debit Card users:
Many banks “reserve” the amount you charge for each attempted payment, even if the debit card is declined. While the money will not be withdrawn from your account, a reserve will prevent you from making other withdrawals for several days and MAY create an overdraft.
Who do I contact if I have a question about a payment?
The web store also has a convenient
Contact Us form (see the left navigation bar) for questions about using the web store.